CORPORATE INFORMATION

Privacy Policy

WOWOW INC. (hereinafter referred to as "the company" or "we") will protect personal information that it collects and uses based on the following policy.

Privacy Policy

The company aims to contribute to the happiness of people and the creation of rich culture by providing excellent contents and services through entertainment.
We recognize that it is an important responsibility to properly handle personal information, which is an information asset of the company, and to protect the rights and interests of individuals.
Therefore, we declare that we will establish, implement and maintain our privacy policy as follows: *Note: original version is in Japanese

  1. With regard to the handling of personal information handled in all businesses and the personal information of employees and others, the company will comply with the Personal Information Protection Act, the My Numbers Act, other laws and regulations concerning the handling of personal information, guidelines specified by the governments and other authorities. In addition, we will formulate a personal information protection management system compliant with the Japanese Industrial Standards' Personal Information Protection Management Systems Requirements (JIS Q 15001) to protect personal information.
  2. When acquiring and using personal information, we will specify the purpose of its use and will not handle personal information beyond the scope required for achieving the specified purpose of use (the "non-purpose of use"). In addition, we will take appropriate management measures to prevent the non-purpose of use.
  3. We will not provide personal information obtained to third parties except when we have the consent of the individual or required by laws and regulations.
  4. If we receive complaints or comments concerning the handling of personal information, we will promptly investigate facts and respond in good faith within a reasonable period.
  5. In order to properly manage the acquired personal information, we will implement systematic, personal, physical and technical safety measures and will work to prevent or correct leakage, loss or damage of personal information.
  6. We will continuously review our personal information protection management system along with the changes in social conditions and environments and improve our efforts to protect personal information.

WOWOW INC.
President Akira Tanaka
Enacted: April 1, 2005
Revised: July 1, 2017

[Contact Information for Personal Information Inquiries]
<WOWOW Customer Center>
Contact information for Customer Inquiries on Personal Information
4-4-5 Minato Mirai, Nishi-ku, Yokohama-shi, Kanagawa 220-8080
TEL: +81-45-683-8245 (9:00-17:00 excluding weekends, holidays, year-end and New Year's holidays)

The Personal Information Protection Act refers to the Act on the Protection of Personal Information and the Numbers Act refers to the Act on the Use of Numbers to Identify a Specific Individual in the Administrative Procedure.

Privacy Mark

As of November 21, 2006, we have been granted the Privacy Mark of the Japan Information Processing and Development Center (now JIPDEC).

Certified: November 21, 2006
Accreditation Number: 25000015 (06)

PDP Mark

We have been granted usage of the Personal Data Protection (PDP) Mark certifying that we are a company that protects personal information relating to the broadcasting business by the Personal Information Protection Center (the Secure Broadcasting Authorization and Research Center), an authorized personal information protection organization.

Information Security

Basic Policy on Information Security

The company aims to contribute to the happiness of people and the creation of rich culture by providing excellent contents and services through entertainment. For this purpose, we recognize that it is important to protect information assets including customer information and management information and position information security as one of our important strategies in management. We hereby declare that we will establish and practice this Basic Policy on Information Security.

  1. Information security system
    We will establish an information security management system within the company and work to properly manage information assets by developing and implementing internal regulations.
  2. Management of information assets
    In order to ensure the security of information, we will clarify handling according to importance and risk and properly manage it.
  3. Education and training
    We will continuously provide education and training necessary for ensuring information security to all employees, aiming to raise their awareness and ensure compliance with regulations.
  4. Providing secure content and services
    We will strive to provide entertainment content and services that customer can enjoy with confidence by considering the security of customer information.
  5. Compliance with laws and regulations
    We will comply with laws and regulations and other social rules related to information security.
  6. Continuous improvement
    We will endeavor to continuously review and improve measures to ensure information security in accordance with changes in the environment.

WOWOW INC.
President Akira Tanaka
Enacted: April 1, 2005
Revised: July 1, 2017

Personal Information Handling Regulations

Based on the company's Privacy Policy and Basic Policy on Information Security, we will handle the personal information obtained and its use by the company as follows.
In addition, we will review and revise these Personal Information Handling Regulations and update this page as necessary so that customers can use our services with security.

Person in charge of management of personal information protection: General Manger of Office of the President

1. Purposes of Use

For each service, we will use personal information within the scope of the following purposes of use and will not use it for other purposes except in cases stipulated by laws and regulations.

  1. Purposes of use of personal information of customers for each service
    Name of ServicePurposes of Use
    Pay TV broadcasting service (including BS/CS digital broadcasting, cable TV and IPTV)
    1. Matters concerning the conclusion and continuation of pay TV broadcasting subscription contracts
    2. Matters concerning controlling reception by conditional access system
    3. Invoicing and receiving pay TV broadcasting fees, etc.
    4. Providing information related to pay TV broadcasting service
      -Information regarding programs, etc.
      -Information related to broadcast content
      -Introducing pay TV broadcast services provided by the company
      -Sending program information magazines issued by the company
    5. Notices to customers
    6. Responding to customer inquiries, complaints, etc.
    7. Audience surveys for the purpose of improving the pay TV broadcasting service
    8. Installation of receiver and after-sales service
    9. Processing various statistics such as pay TV broadcasting service viewership, etc.
    10. Offering benefits to customers (our TV subscribers)
    11. Provision to third parties related to providing pay TV broadcasting service

    (Note) In addition to the above purposes of use, the handling of personal information is prescribed in the "Handling of Personal Information of Subscribers" section of each pay TV broadcasting contract. Pay TV broadcasting service conditions can be viewed online.
    -WOWOW INC. satellite pay TV broadcasting service terms of service
    -WOWOW INC. pay TV broadcasting service terms of service for IPTV simultaneous retransmission

    Pay TV broadcasting trial service
    1. Matters concerning the control of reception of the pay TV broadcasting trial service by limited reception system
    2. Provision of information related to pay TV broadcasting service and subscription guides (including distribution by e-mail and other communication methods as well as subscription guides)
    3. Matters concerning the conclusion of a pay TV broadcasting subscription contract
    4. Notices to customers
    5. Processing various statistics such as pay TV broadcasting service viewership, etc.
    6. Provision of information related to the online subscriber service stipulated in Article 1 of the WOWOW Online Subscriber Terms and Conditions

    (including distribution by e-mail and other communication methods)

    Mail order service and affiliate service
    1. Shipment and providing products (including services)
    2. Invoicing and payment reception/billing for products
    3. Providing information related to products and shipping advertisements/printed materials
    4. Notices and communication to customers
    5. Market research by questionnaire, etc. to improve mail order service
    6. Product installation and after-sales service
    7. Processing various statistics related to products
    8. Offering benefits to customers
    9. Providing third parties related services
    Services available through WOWOW online subscriber registration

    In accordance with the WOWOW Online Subscriber Terms and Conditions, we will use online subscriber information, history and characteristics information, etc. possessed by the company (collectively the "personal information of subscribers") for the following purposes.

    History, characteristics and other information is as follows.

    1. Online subscriber service usage and purchase history (including usage history of video on-demand transmission service (including viewing history), product names, names of services used, prices, purchase and usage dates, times, places, etc.)
    2. Browsing history
    3. Search keywords
    4. Dates and times of use
    5. Methods of use
    6. Usage environments
    7. IP addresses
    8. Information on devices using online subscription service (including model name, location information, contract information, cookies, etc.)
    9. Information provided by online subscribers in questionnaires, etc.
    10. Information that can identify online subscribers by image or sound
    11. Contents of opinions, requests, inquiries, etc.
    12. Information of online subscribers themselves such as residential areas, gender, occupation, age, interests, etc. provided by online subscribers when starting to use services
    13. Other information acquired properly by the company in compliance with laws and regulations

    We will use the personal information of subscribers for the following purposes.

    a) Usage when identifying the individual

    1. Identification and registration and provision of online subscriber
    2. Shipping of prizes and notification by various means including e-mail for various applications
    3. Distribution of information related to online subscription services such as e-mail magazines, etc. by various means of notification including e-mail
    4. Providing information and solicitation by various means of notification including e-mail regarding guides to online subscriber services
    5. Providing and recommending information suited to users' tastes based on information such as history and characteristics by various means of notification including the Internet-based data broadcasting service and e-mail
    6. Comparison with usage information for various online subscription services provided by the company in cooperation with satellite digital pay TV broadcasting service for the purpose of improving services provided to pay TV subscribers and online subscriber services
    7. Comparison with personal information of pay TV subscribers in pay TV broadcasting contracts possessed by the company (including those who canceled their pay TV broadcasting contracts) and with the personal information of ID registrants
    8. Provision of and guidance on benefits for online subscribers through various means of notification including e-mail
    9. Various broadcasting service broadcasts, WOWOW online services, online subscriber services and publication in various magazines (excluding broadcasting and publication of information that can be used to identify individuals) aiming to widely convey opinions, requests, inquiries, etc.

    b) Usage without identifying the individual

    1. Market research by questionnaire, etc. by various means of notification including e-mail for the purpose of improving the online subscriber services provided by the company
    2. Processing of various statistics on information related to viewership of the satellite digital pay TV broadcasting service, etc. as well as use of online subscriber services
    3. Monitoring of irregular access, etc. and analysis of popularity, etc. of pages and services provided in the online subscriber service

    c) Common to a) and b) above

    1. In addition to the above, the purposes of use specified in the handling regulations and individual contracts
    Various services related to program participation, events, gifts, campaigns, etc.
    1. Shipping of prizes and guidance work related to various applications
    2. Notices and communication to customers required for various services
    3. Providing information related to services and shipping advertisements/printed materials
    4. Market research by questionnaire, etc. aimed at improving services
    5. Processing various statistics related to services
    Responding to document requests, opinions, inquiries, etc.
    1. Sending materials
    2. Notices and communication to customers required for opinions and inquiries
    3. Providing information related to services and shipping advertisements/printed materials
    4. Various broadcasting service broadcasts, WOWOW online services, online subscriber services and publication in various magazines (excluding broadcasting and publication of information that can be used to identify individuals) aiming to widely convey opinions, requests, inquiries, etc.
    5. Market surveys by questionnaire, etc. and statistics processing to improve customer service
    Handling services related to satellite broadcasting contract work
    1. Handling inquiries, notifications, liaison work and complaints concerning client management, conditional access system management, receiver installation, after-sales service, etc.
    2. Surveys of users of (1) above, viewer surveys, statistics processing
    3. Third party provision stipulated by the contractor
  2. Providers and purposes of use when receiving personal information
    Family, friends, acquaintances (provided with the individual's consent through a friend's introduction, etc.)
    1. Providing information related to the pay TV broadcasting service and subscription guidance
    2. Matters concerning the conclusion of a pay TV broadcasting subscription contract
    3. Processing various statistics related to viewer surveys, viewership, etc.

    *When receiving information outside of the above cases, we will obtain the individual's consent of the purposes of use.

  3. Purposes of use of telephone and e-mail records and incoming call histories at customer centers
    Call recording* -For confirmation of content of inquiries, improvement of services and education/training for communicators, managers etc. to improve response quality
    E-mail recording -For confirmation of content of inquiries, improvement of services and management of information security
    Incoming call histories -When we want to make a call back to customers, etc.

    *Call recordings are automatically erased after three months.

  4. Purposes of use of personal information of business partners, shareholders, investors/analysts, employees and employment applicants/provisional recruits
    Business partners -Communication regarding transactions, incidental work, etc.
    -Implementation of Individual Number work* concerning individual business partners such as individual business owners
    Shareholders -Notices/communication stipulated in the Companies Act and related laws and regulations and incidental work
    -Work incidental to information on shareholder benefits, shipping of benefit goods, etc.
    -Implementation of Individual Number work* concerning individual shareholders
    Investor/analysts -Information on IR presentations, etc.
    Employees -Work related to personnel and labor management
    -Implementation of Individual Number work*
    Employment applicants/provisional recruits -Contact for various information related to recruitment activities, aptitude tests, interviews, etc.
    -Notification of recruitment screening process and results
    -Implementation of provisional recruit HR management, entry procedures and Individual Number work*

    *Individual Number work refers to when the company, based on the Act on the Use of Numbers to Identify a Specific Individual in the Administrative Procedure (the "My Numbers Act"), receives Individual Numbers from customers, external experts, employees, confirmed employment applicants, shareholders, etc., enters them on payment records, withholding slips for salary income, salary payment reports, notifications of acquisition of health insurance/welfare pension insurance qualifications, etc. and submits them to the Tax Office District Director, mayor of the city, ward, town or village, Japan Pension Service, etc.

  5. Purposes of use of personal information in recording in each facility
    Surveillance camera recording -Crime prevention, information security management, disaster prevention and other safety management
  6. Purposes of use of personal information in contract work

    Matters involved in services to use controlled-viewing satellite broadcasts entrusted by corporations

2. Shared Use

  1. We will use personal information to the following extent in cooperation with SKY Perfect Entertainment Corporation, one of our program providers.
    Personal information of subscribers Customer number, IC card number, name, address, telephone number, date of birth, sex, contract product name (channel on which we provide programming)
    Purposes of use
    1. Matters concerning the conclusion and continuation of pay TV broadcasting subscription contracts
    2. Provision of information related to satellite digital pay TV broadcasting service (updates on programs, etc. and information related to broadcast content)
    3. Notices and communication to the individual
    4. Responding to inquiries, complaints, etc. from the individual
    5. Viewer surveys aimed at improving satellite digital pay TV broadcasting service
    6. Processing various statistics concerning viewership, etc. of satellite digital pay TV broadcasting service
    7. Offering benefits, information, etc. to subscribers
    8. Provision to third parties related to providing satellite digital pay TV broadcasting service
    Management responsibility The company and SKY Perfect Entertainment Corporation
    Obtaining method Obtained by and through the application for SKY PerfecTV! Premium Service provided by SKY Perfect Entertainment Corporation
  2. We will use personal information to the following extent in cooperation with SKY Perfect JSAT Corporation, one of our program providers.
    Personal information of subscribers Customer number, name, service contract number, telephone number
    Purposes of use
    1. Comparison with personal information in WOWOW online subscriber registration
    2. Offering WOWOW benefits and information to Premium Service Hikari and Hikari PerfecTV! subscribers
    3. Processing various statistics related to the above
    Management responsibility The company and SKY Perfect JSAT Corporation
    Acquisition method Acquired with application for SKY Perfect Premium Service Hikari and Hikari PerfecTV! pay TV broadcast by SKY Perfect JSAT Corporation
  3. We will use the personal information of online subscribers to the following extent in cooperation with Group companies and affiliate companies*
    Personal information of online subscribers
    1. Subscriber information as stipulated in "Services available through WOWOW online subscriber registration" and Article 1 of the WOWOW Online Subscriber Terms and Conditions (name, nickname, date of birth, gender, telephone number, e-mail address and other online subscriber information as well as history and characteristics)
    Purposes of use
    1. Purposes of use stipulated in "Services available through WOWOW online subscriber registration"
    Management responsibility The company, Group companies and affiliate companies*
    Obtaining method Obtained by and through WOWOW online subscriber registration

    *Cooperating Group companies and affiliate companies (as of December 12, 2017):
    - WOWOW Communications, Inc.
    - WOWOW PlUS INC.
    These Personal Information Handling Regulations will be updated in the event of a change.

  4. We will use online subscribers' personal information related to service usage history to the following extent in cooperation with WOWOW Communications, Inc., which operates wowshop.
    Personal information The following personal information related to online subscribers' usage and purchase history on wowshop:
    -Online subscriber ID, name, address, telephone number, date of birth, e-mail address and other online subscriber information
    -Information on products reserved, requested or purchased
    -Product delivery address and contact information
    Purposes of use The following purposes of use included in 1. Purposes of use of personal information in wowshop's Handling of Personal Information:
    -Provision and recommendation of service information suited to the online subscriber by various communication methods including the data broadcasting service and e-mail
    -Checking against personal information of our TV subscribers and online subscribers
    -Market research by questionnaires, etc. aimed at improving online subscriber services
    -Processing of various types of statistics related to wowshop and online subscriber services
    Management responsibility The company and WOWOW Communications, Inc.
    Obtaining method Obtained by use of wowshop

3. Provision

We will not provide personal information to any third party except in the following cases;

  1. When providing the following services to customers;
    Notwithstanding the foregoing, we will provide the minimum amount of personal information required to achieve the purposes of use.
    Name of ServicePurpose of ProvisionRecipientProvided Information (Method)
    Various services related to program participation, events, gifts, campaigns, etc. Campaign lotteries, service guides for sponsor companies shipping prizes, etc. If providing to sponsor companies, we will state it in application instructions, etc. during the campaign Information declared by customers during services (various media, etc.)
  2. Various broadcasting service broadcasts, WOWOW online services, online subscriber services and publication in various magazines aiming to widely convey opinions, requests, inquiries, etc. from customers (information that can be used to identify individuals will not be broadcast or published).
  3. When delegating work to be performed to the extent of the purposes of use of (1) and (2) above to any third party
  4. When providing it to a counterparty involved in a specified transaction of the customer through a contractor of the company for the purpose of smoothly performing business related to pay TV broadcasting services or a customer's specified transaction (a transaction pertaining to broadcasting, communication, etc. which the company recognizes as necessary and appropriate for the customer's convenience) and purpose of use described (1) and (2) above.
  5. When the consent of the individual is obtained separately
  6. When it is necessary for the protection of the life, body or property of a person and it is difficult to obtain the consent of the individual
  7. When provision is permitted under the stipulations of laws and regulations or when necessary for the public interest

*We will never provide personal information to any another corporation without customer consent even when serving as an agent for information from that corporation.

4. Outsourcing

We may outsource operations to third parties. In such cases, we will select contractors based on our selection criteria, take necessary protection measures such as concluding contracts on confidentiality, personal information protection, safety management, etc., and undertake necessary and appropriate management and supervision of such contractors.

5. Optionality

When we ask for optional information in applications for services, we will indicate the items that are optional. Items indicated as such will not affect services to be provided even if left blank.

6. Changing Registered Information, Cancelling and Unsubscribing

The following customers can change their registered information, cancel services or unsubscribe using the methods below.

Type How to change registered information, cancel services or unsubscribe
TV subscribers (pay TV broadcasting service subscribers*1) Change registered information
Cancel satellite pay TV broadcasting service
Online subscribers*2 Add/change online subscriber registered information
Unsubscribe as an online subscriber

*1 Customers using SKY PerfecTV!, certain cable TV stations (YCV, etc.), J:COM or Hikari-TV should inquire with their provider.
*2 Some online subscribers may not be able to add or change registered information or unsubscribe through the methods above. If this is the case, please use the methods detailed on the website through which you registered.

7. Requesting Notification, Disclosure, Correction, Addition or Deletion of Purposes of Use

  1. You can request to be notified of the purposes of use regarding the personal information possessed by the company by a prescribed procedure. However, we may not notify you if you are able to know the purposes of use or if notifying you falls under either of the following. If we will notify you, we will inform you of the reasons in writing.
    1. When there is a risk of harming the life, body, property or other rights or interests of the individual or a third party
    2. When it is necessary to cooperate in executing the duties prescribed by a national agency or local public entity and there is a risk of interfering with the execution of these duties
  2. You can request that objective facts of the personal information possessed by the company be disclosed by a prescribed procedure.
    However, we may not disclose these if disclosure falls under any of the following. If we do not disclose these, we will inform you of the reasons in writing.
    1. When there is a risk of harming the life, body, property or other rights or interests of the individual or a third party
    2. When it would be a violation of other laws and regulations
  3. If it becomes clear based on a disclosure request of (2) above that there is an error in your personal information, you can request correction of the erroneous information, addition or deletion by a prescribed procedure.

8. Requesting End of Use, Deletion or End of Provision to Third Parties

Unless otherwise stipulated in laws and regulations, if there is a request to end use, delete or end provision to third parties, we will take measures accordingly.
Notwithstanding the foregoing, this may not be possible if taking measures, including the request in 7. (3) above, requires a large expense or is otherwise difficult and alternative measures necessary to protect the rights and interests of the individual are taken. We will inform you in writing of the measures taken (or if we will not take measures).

*The company stipulates that the above Section 7. and 8. will be handled in response to personal information disclosure requests from the individual. Personal information to be disclosed is personal information that constitutes a collection of systematically structured information over which the company has the authority to respond when requested by the individual to disclose, correct, add or delete content, end usage, delete or end provision to a third party.

9. Retention Period

The company saves the following types of personal information for the following periods, while personal information that becomes unnecessary is deleted immediately without waiting for the retention period to elapse.

Type Retention Period
(1) Personal information of TV subscribers (pay TV broadcasting service subscribers) Within seven years of end of contract due to cancellation, etc. of pay TV broadcasting services, and business incidental to provision of the relevant pay TV broadcasting services
(2) Personal information of online subscribers Within seven years of loss of subscription due to unsubscribing, etc., and termination of business incidental to provision of online subscriber services
*However, if (1) also applies to the unsubscriber, the information shall be deleted at the same time as (1).
(3) Personal information other than the abovepay TV We will establish the shortest retention period possible based on our business needs

However, this excludes cases of statistical data held as stipulated by laws, regulations, etc. or which cannot be used to identify individuals.

10. Fee

If we receive a request from the individual or an agent of the individual for notification of purposes of use or disclosure and give notification or disclosure, we will charge the following fee for postage to be pay TV by the method we stipulate.

Classification Fee
Request for notification of purposes of use or disclosure of personal information 1,000 yen (1,080 yen including tax)

11. Procedures for the above Sections 7. and 8. above.

  1. Contact the customer center described below in Section12.
  2. Forms for each request will be mailed as necessary.
  3. Fill in the required information on each request form and return it to the customer center below.
    (Please attach certification issued by a public institution (a copy of your driver's license, health insurance card, etc.) in order to confirm that you are the individual)
  4. After confirming the details of the request, we will notify you by mailing prescribed company documents without delay regarding the implementation of appropriate measures.

*If sensitive information (permanent domicile, etc.) is contained in the certification, etc. to be submitted under (3) above, please cover it up before submitting it. If such sensitive information is not covered up when submitted, we will cover it up and not include it in the information collected.
*The above procedure will be followed in principle, but depending on the type of service we may specify a separate procedure.

12. Contact Information for Personal Information Inquiries

For inquiries on notification of purposes of use, disclosure, correction, ending of use, etc. of personal information and inquiries concerning complaints, comments, etc., please contact the following.

<WOWOW Customer Center>
Contact Information for Customer Inquiries on Personal Information
4-4-5 Minato Mirai, Nishi-ku, Yokohama-shi, Kanagawa 220-8080 Japan
TEL: +81-45-683-8245 (9:00-17:00 excluding weekends, holidays, year-end and New Year's holidays)

For inquiries concerning broadcast programs, viewing environment, changing contract content such as address, payment account, etc., please call the following toll-free number.

<WOWOW Customer Center>
TEL: +81-120-580-807
*For PHS or IP phone users: +81-45-683-8080
URL: https://www.wowow.co.jp/support/contact_term.php

*Customers using SKY PerfecTV! Premium Service pay TV broadcasting by SKY Perfect Entertainment Corporation and customers using SKY PerfecTV! Premium Service Hikari or Hikari PerfecTV! pay TV broadcasting by SKY Perfect JSAT Corporation should refer to https://www.skyperfectv.co.jp/privacypolicy/ for information on contact and personal information handling.

Handling of personal information obtained to produce programs

Personal information handled for the purpose of journalism and writing falls outside of the obligatory stipulations of the Personal Information Protection Act as well as our personal information protection management system.
However, the Personal Information Protection Act does require businesses to take necessary measures to ensure the proper handling of such personal information as well.
We will establish and maintain the following basic policy to maintain proper handling of personal information while protecting freedom of expression when producing programs that include elements of journalism and writing.

  1. When obtaining personal information, we will in principle make clear that it is for program production, etc.
  2. We will endeavor to obtain personal information by proper methods.
  3. We will protect personal information from loss, damage, falsification, misuse, leakage, etc.
  4. We will keep personal information accurate and up to date to the extent necessary to fulfill the purpose of the program production, etc.
  5. We will in principle not use personal information obtained for program production, etc. for any other purposes.
  6. If we provide personal information obtained for program production, etc. to any third party, we will ensure that it will not be used beyond that purpose.
  7. We will establish a point of contact to handle complaints from the person in question regarding the handling of personal information in program production, etc. and respond in good faith.

WOWOW INC.
President Akira Tanaka
Enacted: February 1, 2017

[Contact for Personal Information Handling in Program Production, etc.]
<WOWOW Customer Center>
Contact for Customer Inquiries on Personal Information
4-4-5 Minato Mirai, Nishi-ku, Yokohama-shi, Kanagawa 220-8080 Japan
TEL: +81-45-683-8245 (9:00-17:00 excluding weekends, holidays, year-end and New Year's holidays)

Authorized Personal Information Protection Organization

We are a company under the jurisdiction of the Personal Information Protection Center (Secure Broadcasting Authorization and Research Center [SARC]), an authorized personal information protection organization based on the Act on the Protection of Personal Information. Customers can contact this organization if they have any concerns, etc. regarding the handling of personal information related to our broadcasting services.

*This is not the point of contact for inquiries regarding our broadcasting services (programming, etc.). Please use the contact information below if you have remaining concerns, etc. about the handling of personal information related to broadcasting after receiving an explanation from us.

<Contact Information>
Secure Broadcasting Authorization and Research Center
Personal Information Protection Center
URL: https://www.sarc.or.jp/hogo/kaiketu.html
(The telephone number is listed at the URL above.)

Cookies and Web Beacons

What are cookies?
Cookies are files that record the history of access to a page, the content of input to input forms on the page, etc. and are stored in the device (computer, tablet, smartphone, etc.) used by the customer to access the page.
We obtain cookie information to the extent necessary to improve the quality of services and deliver effective ads.
If you access a page that uses cookies while having permitted cookies and enter information into an input form, these cookies will be downloaded to your device and saved. Then, if you access the same page again later, you can see from the cookie information stored on your device that it is a page that you have already visited or a form that you have already filled out so you can be spared the effort of entering the form information again.
In addition, for more effective ad delivery, we may provide cookie information we possess to a third party to combine and analyze the cookie information held by a third party and our own (including delivering ads based on the results of analysis).
You can set whether or not to allow use of cookies. Most browsers automatically allow cookie use, but you can change your browser settings to prohibit the use of cookies if necessary. For information on how to opt out, for example to deny acceptance of new cookies, notify of acceptance of new cookies, disable cookie functions, etc., see the "Help" tab on most browsers' toolbars.

Cookies issued by us

The WOWOW Online and online subscriber services have pages that use cookies. These cookies are issued by us. Information obtained from online subscribers using these cookies and various other technologies may be used as personal subscriber information to the extent stipulated in 1. Purposes of use stipulated in "Services available through WOWOW online subscriber registration." If you do not allow the use of cookies, some WOWOW Online and online subscriber services may not be available. See "What are cookies?" above for how to disable cookies.

Cookies issued by third parties

Third parties may obtain information such as the browsing behavior and usage of users of our search site and other services from our cookies and various other technologies, analyze preferences and display ads, etc. based on these preferences.
We may outsource display of ads, etc. to third parties. We may also outsource analysis of online subscriber preferences, receive the results and use this as personal subscriber information to the extent stipulated in 1. Purposes of use stipulated in "Services available through WOWOW online subscriber registration."
See "What are cookies?" above for how to disable cookies.

Web beacons used in e-mail magazines

Some HTML e-mail magazines issued by WOWOW contain a very small image file called a web beacon to check if the recipient is reading the e-mail.

Encryption

In order to prevent personal information from being stolen or seen during transmission online, we use encryption to collect it and it is stored and managed using a strict management system.